Create the Call Flow
![](img/ivr_image.jpg)
Playlists
![](img/bookmark.jpg)
![](img/ivr_png_icons/ivr/menu.png)
Routing Menu
Take callers to different branches by choosing an input for them to enter and a branch for the system to take them to!
![](img/ivr_png_icons/ivr/connect.png)
Connect to a Number
Transfer callers from your phone line to any other number (e.g. to connect to a representative).
![](img/ivr_png_icons/ivr/record.png)
Private/Public Record
Record messages on your phone line with the option of immediate playback in another branch.
![](img/ivr_png_icons/ivr/address_lookup.png)
Address Lookup
Save the name, phone number, address, etc of callers. The new and old information join together in one contact.
![](img/ivr_png_icons/ivr/dial.png)
Dial Out
Make outgoing calls with the Caller ID of your line number by calling into your line and then visiting a dial branch. There, the number to call can be entered.
![](img/ivr_png_icons/ivr/logs.png)
Advanced Logs
Gauge the calls to your line with a record of each caller’s caller ID, duration of the call, branches visited throughout the call, playlist listened to, etc.
![](img/ivr_png_icons/ivr/contacts.png)
Contacts Management
Save your callers’ information in our easy-to-use contact section. Categorize them under labels and then route their calls accordingly.
![](img/ivr_png_icons/ivr/live.png)
Live Monitoring
Keep track over the branches frequented by your callers by seeing the phone number, caller ID, and the branch the current callers are in.
![](img/ivr_png_icons/playlists/play_album.png)
Play Album
Create a playlist with recordings to be played, one after the other. Choose whether callers get the option of selecting a specific recording in the playlist.
![](img/ivr_png_icons/playlists/auto_rotate.png)
Auto Rotate
Set up an automatic rotation system, where specific recordings play on specific days. Play a different recording each day of the week!
![](img/ivr_png_icons/playlists/bookmark.png)
Save Bookmarks
Allow callers to save their current positions and then return at a later time. Or, if a call disconnects, a bookmark is automatically saved.
![](img/ivr_png_icons/playlists/control_features.png)
Control Features
Allow callers to forward and rewind at any time while calling into your line. They can also pause a recording, adjust the volume, etc.